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  2. Commitment to CSR
  3. A Reliable Company (Vision 1)
  4. Quality Management Initiatives

Commitment to CSR

Quality Management Initiatives

Our primary mission is to supply products and services that meet customers' requirements by integrating a wide range of technologies.

Corporate SQE Policy

Chiyoda fully recognizes that all corporate activities must be performed in a responsible manner leading to “sustainable development” by balancing the advancement of humankind and conservation of global environment.
Chiyoda shall, through cooperation with our customers as well as other concerned companies, governmental authorities and communities endeavor to satisfy the requirements and needs of customers and society in general by means of the following Safety, Quality and Environmental (“SQE”) policy.

  1. Recognize the each individual person has duty and responsibility to promote SQE activities and enhance SQE awareness, knowledge and competence through continual education and training.
  2. Provide high quality products and services which meet the requirements of customers and society related to Health, Safety and Environment (HSE) by utilizing Chiyoda’s technology and engineering capabilities for facilities and equipment for customers or to Chiyoda.
  3. Minimize SQE risks, including injuries and occupational disease during the planning, design, procurement and construction and through the lifetime of a project, to a level As Low As Reasonably Practicable (ALARP) by identifying every potential hazard and implementing proper controls.
  4. Optimize the usage of natural resources and energy, reduce effluent and waste produced and recover usable material to achieve a low-carbon society through carbon management, including research and development of technologies to prevent or to resolve environmental problems; and transfer and spread such technologies globally.
  5. Comply with relevant SQE legislation and regulations, and with such other requirements to which Chiyoda subscribes.
  6. Ensure the continual improvements of SQE management systems.

Each individual staff member shall follow the directives set forth in this policy.
EVERY INCIDENT IS PREVENTABLE
We will be the most reliable Project Company in the world through SQE activities.

Quality Management System (ISO 9001)

Chiyoda was certified for its Quality Assurance System for Project Management in compliance with ISO 9001:1994, and maintains and implements Quality Management System (QMS) in compliance with ISO 9001:2008. We improve our QMS aiming “Customer Satisfaction Enhancement” complying with the Corporate SQE Policy together with “Balanced Score Card (BSC)” System, which consists of four perspectives for “finances”, “customers”, “business processes”, and “human resources and innovation”, to ensure attaining quality targets as well as overall company management plan.

Customer Satisfaction Survey

Since 2002, Chiyoda Corporation has conducted regular interview surveys of domestic and overseas customers from project implementation to completion, regarding aspects such as safety and environmental response, our project organization and personnel system, and our technical competence as an engineering and construction company.

Using the results of these surveys, we have been continuing to make steady improvements.

The Customer Satisfaction Survey Process

We conduct regular interview surveys of domestic and overseas customers from project implementation to completion, regarding issues such as site safety and environmental response, our project organization and personnel system, and our technological competence as an engineering and construction company.

Technical Dialogue with Customers and Partners

The Chiyoda Group holds annual dialogues (conferences) with its customers and business partners (including machinery and equipment manufacturers, construction companies, inspection companies) in order to present and discuss the most up-to-date technologies, and to reflect the results of discussion in its work.

　　　　            

EventKey AgendaOrganizerMonth / YearParticipating companies
(Number of
participants)
Seminar for improving　skills
of Quality Management System Internal Auditors

Education of “Internal Auditor” is the one of the key factors of successful Quality Management System.
CUC* runs the annual seminar to support continual improvement of the System.

 CUC & Client Aug.
2010

Chemical
Company
Machinery/
Equipment Engineering
Company
（50)
GMP System DAY

・Key approach to computerized system compliant with important regulations such as MHLW new guideline and GAMP5 etc.
・Discussion among system persons of pharmaceutical factories

 IT Engineering Limited Jan.
2011

Pharmaceutical companies, Pharmaceutical manufacturer
suppliers
(Tokyo 73,
Osaka 44)
5th Chiyoda
Fired Heater Symposium		 Theme : 「Energy Saving and Safety Operation Control  Technologies and Advanced Technologies on Fired Heater」
・Presentation on :
(1)Actual  Experiences of Energy Saving
(2)Instruction of Safety Operation for Ｆｉｒｅｄ Ｈｅａｔｅｒ
・Discussion / Information Exchange with clients on :
・Energy Saving and Safety Management Technologies for  Fired  Ｈeater

Chiyoda Head Office and ChAS**

 Mar.
2011

Domestic
Petroleum Companies,
Petrochemical Companies,
Tube Manufacturers,
Licensers,
Burner
Manufacturers
(68)

*CUC:　Chiyoda　U-Tech Co.　Ltd.
**ChAS: Chiyoda Advanced Solutions Corporation